--- title: Reynolds Brothers Garbage Service - FAQ description: Reynolds Brothers Ellijay Garbage Service is reliable and affordable. Don't take your garbage to the dump. Visit www.ReynoldsBrothersGarbage.co instead. --- - [Reynolds Brothers Support](mailto:Reynolds%20Brothers%20Support%20%3Csupport@ReynoldsBrothersGarbage.com%3E) - [(706) 707-8727](tel:(706)%20707-8727) [![](https://www.reynoldsbrothersgarbage.co/hs-fs/hubfs/Reynolds%20Brothers-1.png?width=320&name=Reynolds%20Brothers-1.png)](https://www.reynoldsbrothersgarbage.co/?hsLang=en-us) - [Home](https://www.reynoldsbrothersgarbage.co?hsLang=en-us) - [Our Prices](https://www.reynoldsbrothersgarbage.co/reynolds-brothers-garbage-service-service-plans?hsLang=en-us) - [FAQ](https://www.reynoldsbrothersgarbage.co/reynolds-brothers-garbage-service-faq) - [Contact Us](https://www.reynoldsbrothersgarbage.co/reynolds-brothers-garbage-service-contact-us?hsLang=en-us) - [Sign In](https://www.reynoldsbrothersgarbage.co/reynolds-brothers-garbage-service-account?hsLang=en-us) # FAQ - [Home](https://www.reynoldsbrothersgarbage.co?hsLang=en-us) - [FAQ](https://www.reynoldsbrothersgarbage.co/reynolds-brothers-garbage-service-faq) ###### Reynolds Brothers Garbage Service # Got Questions? If you don't find the answer you are looking for please call, email, or chat with us and we'll be glad to help you. What areas do you provide garbage pickup service? We cover most of Gilmer and some parts of Fannin county Georgia. Please [send us an email](mailto:support@reynoldsbrothersgarbage.com?subject=Verify My Address) if you'd like us to verify that you are within our pick up routes. Do you accept Credit Cards? Yes, you may pay for garbage pickup using a credit or debit card. We'll automatically charge your card each month based on the rate plan you select. You can either log into our website or email us and we'll send you a link to make your payment online. What forms of payment do you accept? We prefer you setup your debit or credit card for monthly auto-drafts. That saves us both time. But we also accept: Checks Zelle Cash App Our drivers do not pick up checks during their route. So please mail all payments to our mailing address: Reynolds Brothers, LLC 96 Craig ST Suite 112404 Ellijay, GA 30540 Where do I mail my check to pay for monthly service? Please make checks payable to: Reynolds Brothers and mail your payments to: Reynolds Brothers 96 Craig ST Suite 112404 Ellijay, GA 30540 Do you require a long-term commitment? No. Our service is month-to-month and you may cancel at anytime. We do bill in full-month increments, so if you cancel after we charge your card for the current month, we will provide service for the remainder of your subscription. Refunds are not provided. Do you offer a military or first responder discount? Yes! We offer a 5% discount to anyone who is military, police, fire, or EMS. Please contact us so we can verify your status. (discount is not allowed on the Silver Plan) Do I really have to make sure all of my garbage is placed in a trash bag? Yes! We only accept garbage that has been placed in bags. Loose items will not be picked up. If an animal has torn the bags, it is at the discretion of our drivers to decide if they have the time to bag your trash for you. If this happens on a regular basis, please consider buying a bear-proof trash can. Thank you for your help! What happens if I have more garbage bags than my rate plan allows? We want to be fair and won't nickel and dime you. But the landfill does charge us extra for more bags and there is an increase in fuel costs. Each time you have more than the allowed bags, our driver makes a note of it. If we notice the increase in bags happens regularly, then we may ask you to upgrade to a rate plan that covers the correct number of bags you actually have each week. For cabin rentals, we have to be pretty strict about bag count. So there is a $3.00 fee for each bag over your limit. Which day will you be picking up my trash? This depends on which route your address is located. We pick up Monday through Friday. When you sign up, we'll determine which route you'll be on. We'll then let you know which day of the week your pick ups will be. What time on my pick up day does my trash need to be ready? Our drivers start at 6am. So please ensure your trash is available before then. We also have multiple trucks and drivers, so the full pickup window is 6am to 9pm. It's rare that we'll arrive at your property after 7pm. But due to severe weather and other unforeseen delays, we may need to arrive as late as 9pm. Do you provide a free trash cart? No. Our goal is to keep our pricing as low as possible and still feed our families. Since our drivers pickup the bags by hand, we don't require that every trash cart be the same. If you live in an area with bears, we strongly recommend you either buy a bear-resistant trash cart or you build some type of cage to store your trash cans. What items are not allowed? These items are not allowed in your weekly pickup service: Aerosol cans All liquids Animals Antifreeze Appliances Asbestos Barrels Batteries Chemical products Computers Contaminated oils (mixed with solvents, gasoline, etc.) Dirt Fluorescent tubes Hazardous waste Herbicides and pesticides Industrial waste Lubricating/hydraulic oil Medical waste Microwaves Monitors Motor oil Oil filters Other flammable liquids Paint (except dried latex paint cans, no liquids) Petroleum-contaminated soil/lead paint chips Propane tanks Radioactive material Railroad ties Solvents Televisions Tires Transmission oil Yard Waste Concrete Bricks Demolition material Heavy/Bulky materials such as drywall, concrete, tile, construction materials, bricks, dirt, tree limbs, lumber, sofas, major appliances, or rocks are not accepted for your weekly pickup. Call us for a bulk pickup quote. (706) 707-8727 How do I cancel my service? It is our mission to provide you with the best possible service. If we made a mistake, and you feel you need to cancel, please call us and let us make it right. If you feel you really need to cancel, then call us and we can pause or cancel your service. But please let us try to make it right so we can make you happy. Will you pick up my cardboard boxes? Yes. We will pick up small amounts of cardboard, as long as all boxes are broken down and flat. Which Holidays do you not pick up our trash? We run our normal routes on all holidays except for Thanksgiving and Christmas day. ![](https://www.reynoldsbrothersgarbage.co/hubfs/raw_assets/public/@marketplace/SteelThemes/Garado/images/icon-1.png) #### [Reliable Garbage Pickup](https://www.reynoldsbrothersgarbage.co/reynolds-brothers-garbage-service-service-plans?hsLang=en-us) As low as $35/month ![](https://www.reynoldsbrothersgarbage.co/hubfs/raw_assets/public/@marketplace/SteelThemes/Garado/images/icon-4.png) #### Bulk Junk Removal Available Call us for a quote. [(706) 707-8727](tel:(706)%20707-8727) ![](https://www.reynoldsbrothersgarbage.co/hubfs/raw_assets/public/@marketplace/SteelThemes/Garado/images/icon-3.png) #### Secure credit card auto-drafts Monthly drafts to save you time ![](https://www.reynoldsbrothersgarbage.co/hubfs/raw_assets/public/@marketplace/SteelThemes/Garado/images/icon-2.png) #### Referral Rewards A free month for each referral\* Phone Support Hours: 8am - 6pm EST Monday through Friday **Cabin Rentals Welcome:**  The Platinum Elite Plan picks up your garbage twice a week! ## More Info - Referral Progam - Promotions - Military Discount - First Responders Discount ## Rate Plans - [Silver Plan $35/mo](https://www.reynoldsbrothersgarbage.co/reynolds-brothers-garbage-service-service-plans?hsLang=en-us) - [Gold Plan $45/mo](https://www.reynoldsbrothersgarbage.co/reynolds-brothers-garbage-service-service-plans?hsLang=en-us) - [Platinum Plan $65/mo](https://www.reynoldsbrothersgarbage.co/reynolds-brothers-garbage-service-service-plans?hsLang=en-us) - [Platinum Elite Plan $130/mo](https://www.reynoldsbrothersgarbage.co/reynolds-brothers-garbage-service-service-plans?hsLang=en-us) - [Call for Custom Plans](https://www.reynoldsbrothersgarbage.co/reynolds-brothers-garbage-service-service-plans?hsLang=en-us) ## Links - [Login](https://www.reynoldsbrothersgarbage.co/reynolds-brothers-garbage-service-account?hsLang=en-us) - [Customer Support](https://www.reynoldsbrothersgarbage.co/reynolds-brothers-garbage-service-contact-us?hsLang=en-us) - [Update Credit Card](https://www.reynoldsbrothersgarbage.co/reynolds-brothers-garbage-service-account?hsLang=en-us) - [FAQ](https://www.reynoldsbrothersgarbage.co/reynolds-brothers-garbage-service-faq) - [Contact Us](https://www.reynoldsbrothersgarbage.co/reynolds-brothers-garbage-service-contact-us?hsLang=en-us) ## Contact Reynolds Brothers, LLC 96 Craig ST Suite 112404 Ellijay, GA 30540 [ support@ReynoldsBrothersGarbage.com](mailto:support@reynoldsbrothersgarbage.com) [Call us : (706) 707-8727](tel:7067078727) Copyright © 2022, Reynolds Brothers, LLC - All Rights Reserved - [Privacy Policy](https://www.reynoldsbrothersgarbage.co/privacy?hsLang=en-us) - [Terms and Conditions](https://www.reynoldsbrothersgarbage.co/terms?hsLang=en-us) - [Refund and Returns Policy](https://www.reynoldsbrothersgarbage.co/terms?hsLang=en-us)